1. The customer
THE CUSTOMER means the customer as specified at the top of the Service Agreement.
2. Payments
THE CUSTOMER will make payments to PPM Services as agreed in the Service Agreement. Prompt payment is a condition of the agreement.
3. PPM Services' obligations: pest control and property cleaning service
a) The pest control service will be carried out in a professional manner at regular intervals as specified in the Service Agreement. The technician will use and apply pesticides and monitoring devices as they deem appropriate on each visit. Any infestation covered by the agreement and discovered during a visit will be treated immediately.
b) The technician will report to the site contact on each visit and will leave a written report on the findings, treatments and recommendations made during the inspection.
c) Additional visits or treatments to control the pests specified on the Service Agreement will be carried out free of charge.
4. The customer's obligations: pest control service
a) To minimise pest incidence by carrying out in reasonable time those recommendations made by the pest control technician (see 3b above).
b) To provide access for PPM Services' representatives to carry out its services at any reasonable time or as specified.
c) To make prompt payment (see 2 above).
5. PPM Services' obligations: fly control units
a) Sale of fly control units includes delivery to the customer's site.
b) Installation is not included with the sale of the fly control unit and THE CUSTOMER will be made aware of this at the point of sale.
c) A maintenance contract covers annual replacement of the ultraviolet tubes and starters. THE CUSTOMER will receive four visits per year to inspect, clean and test the unit(s).
6. The customer's obligations: fly control units
When a maintenance contract exists, THE CUSTOMER must take reasonable care of the unit(s) installed in the premises. Damage over and above normal wear and tear will result in a charge being levied.
7. Liability
PPM Services does not accept any liability for loss, damage or injury to any domestic animals, livestock, birds, goods or equipment unless the loss, damage or injury was caused by the negligence of PPM Services or its staff. Notice of such loss, damage or injury must be given in writing to PPM Services within 7 (seven) days of occurrence.
8. Termination
This contract may be terminated by PPM Services immediately if THE CUSTOMER is in breach of any of his/her obligations under this contract or (being a company) goes into liquidation, or if THE CUSTOMER shall commit an act of bankruptcy or have any receiving order made against him/her, or shall make any arrangement with his/her creditors or any assignment for the benefit of such creditors, or if distress or execution shall be levied or threatened upon any of THE CUSTOMER's property, or any judgement against THE CUSTOMER shall remain unsatisfied for more than 14 (fourteen) days. THE CUSTOMER may only assign the burden of this contract with the written consent of PPM Services.
The Service Agreement is binding for 1 (one) year from the start date and shall continue unless terminated at the end of the first year or any subsequent invoicing quarter, subject to 1 (one) quarter's prior notice in writing. THE CUSTOMER will be liable for half (50%) of the premiums that would become due up to the end of the contract period, plus any premiums overdue up to the date of cancellation.
9. Consumers: your statutory rights
If you are a consumer, nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.
If you agree a service with us by phone, online or at your home, rather than at our office, you have the right to cancel within 14 days of the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start work within those 14 days and then cancel, you will pay for the work carried out up to the point you cancel. Once a service has been fully completed at your request, it can no longer be cancelled. To cancel, call us on 01775 720015 or email fergal@ppm-lincs.co.uk.
10. The conditions
Conditions 1 to 9 above, together with the Service Agreement, form the entire agreement between PPM Services and THE CUSTOMER, any other alleged terms being expressly excluded.